01
Introspection
Notice the feeling. Ask why. Find the root cause the way you find a bug. Stop at "good enough for now".
Andre Makram · CTO at Beeye
22 years of shipping software and leading the people who ship it, at Microsoft, DocuSign, and a Series A startup. I write for engineers and managers about how to recover fast, give feedback that lands, and build AI products that ship.
async function recover(failure: Failure) {
const data = await inspect(failure); // not a verdict, a data point
const cause = rootCause(data); // ask why, stop at "good enough"
const next = decide(cause); // one change, then measure
return practice(next); // repeat next week
} What I write about
Resilience has two parts. You withstand a hard situation, and you recover from it fast. Both are skills. These are the four I practice and teach.
01
Notice the feeling. Ask why. Find the root cause the way you find a bug. Stop at "good enough for now".
02
Athletes train under load. Take the next hard conversation or the next tough review. Then reflect on it.
03
Notice the trigger before it drives. Respond on purpose, not on reflex. Regulation comes before reasoning.
04
See their side first. Then act. Support people, do not save them. Ask the question instead of giving the answer.
I have been there. I am still there. I just have better tools now. Send me a message, or subscribe to the feed and read along.